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Why Unified Communications In Singapore is On The Rise

Businesses in Singapore are taking huge steps in changing the way their day to day business communication functions. In 2014, SM World Asia reported a growth of unified communications systems in Singapore at a cost of around $126 million, which makes up almost 25% of the total cloud market. 

Businesses in this modern digitally converged age are not bound by location and time difference making desk phones inadequate in meeting communications expectations and demands. Work no longer means being in a single office location. Members of a team may be geographically dispersed and have different schedules and that is no longer a barrier to be able to collaborate since unified communications systems can easily be put in place for Singapore SMEs. The need to collaborate in real time with internal personnel and to necessity to immediately and effectively communicate with local and international clients is prompting businesses to switch to a unified communications platform for their Singapore enterprise.  

With a unified communications platform, your Singapore business would have multiple means of external and internal communications with great efficiency, security, and for only a fraction of the cost of traditional communications means. A unified communications system for your Singapore enterprise would mean having both your business data and your telephony on the same network. The voice and video information is sent as data packets over the network, very similar to how emails are sent. Your business can have email, instant messaging, chat/video/audio conferencing, voicemail, and many other helpful features integrated with your phone system. 

You can even have just one contact number for all your phones within your office and do free international calls over the data network. Unified communications systems have given many Singapore business start-ups an edge not because it is ultimately cheaper to set-up and maintain, but because it also saves time in having to deal with multiple vendors.  Your existing computers and mobile devices can easily be integrated into your unified communications Singapore business systems so start- up companies and small businesses need not worry about huge initial costs. You would not need to supply new mobile devices to each employee because almost everybody has their own phone these days. 

Round the clock monitoring and being able to save all the communications done over the unified communications network of your Singapore business makes a whole world of difference. You can see the status of each of your employees in real time – find out if they still on a call, if their regular client calls while they are still on the active call then you would be able to decide who would the 2nd call be forwarded to, you listen in on the call and give tips on how to engage and close the client via instant messaging, you can even play back recordings of the chat/video/and audio for coaching and other purposes. Being able to access previous conversations also comes in quite handy if and when you miss details or the client may have a heavy accent that is hard to understand. Instead of asking the client to repeat himself, which we all know is very annoying and one of the reasons why customers get irate. You can just replay the conversation later on. A Singapore business with a unified communications system in place would have a higher rate of customer satisfaction which would result to more repeat business transactions and higher income.  You can also pin point somebody’s location and find out the best way to communicate with your staff based on where he or she took the last call because the UCS would indicate if the last call was answered on his home phone, office desk, or mobile phone. Customers would of course not know the difference since they dialled the same number and were still able to reach you wherever you are currently located. 

Another reason for the growing popularity of united communications systems in Singapore is having seamless enterprise wide mobility. You can start a call your computer or phone and continue the conversation seamlessly on your mobile phone or tablet without being disconnected. Geographical boundaries are no longer hindrances to collaboration and communication. There are numerous applications for teleconferencing that can be used. This allows for work from home or mobile workers to operate even beyond the regular business hours so your main brick and mortar office may be closed, but your staff are still performing at their best and your business is still generating income.

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